Purchases
Refund Policy
A full refund is available before creative work begins. Once production begins, completed creative work is non-refundable, subject to applicable consumer law.
Effective September 19, 2026
Before work begins
You may request cancellation and a full refund before zunigascanz begins creative production on your order. Submit the request promptly through the contact page and include your order reference.
After work begins
Once creative work begins, time and production capacity have been committed. Completed work and delivered digital files are non-refundable unless applicable law requires otherwise.
Problems with an order
If delivered files are missing, corrupted, or materially different from the purchased package, contact us with the order reference and a description of the issue. We will review the order and, where appropriate, correct the files, re-deliver them, or provide another remedy required by law.
Subscriptions
Cancel a Monthly Content subscription before its next renewal to prevent future charges. Cancellation does not refund a billing period already in production, except where applicable law requires it.
Processing
Approved refunds are returned to the original payment method. The payment provider or bank controls how long the credit takes to appear.